HP ENVY 7640 Scanner Issues with Windows 10

[RL1948]

1.The scanner dialogue will not open from the application.

2.Initiating a scan from the printer screen yields the following notification on the computer screen "The HP Scan Application encountered an internal error. Please restart the application and try again."

3.Restarting the application and trying again yields the same results.

4.The computer has been re-booted.

5.The power cord was removed from the printer and printer was re-started.

6.Scan Doctor was run twice.

7.HP troubleshooting guide was followed and failed to correct the problem.

[praveen196]

@RL1948 Welcome to HP Community!

I understand that you are facing issues with the scanner.

Do not worry.  Let's work together and get this issue addressed.

Step 1: Clean uninstallation of Pre-installed HP drivers(if any, else skip to next step)

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Step 2: Click here to download HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Step 3: Enable Scan to Computer

1. Click on the printer Icon from your Desktop screen to open the HP Printer Assistant.
2. Under the Scan menu, click "Manage Scan to Computer".
3. Make sure to "Enable" Scan to Computer. Check the tab that says “Automatically start Scan to Computer when I log on to Windows”.

4. Click here to watch a video

Disclaimer: This video is from a 3rd party channel.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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