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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎07-16-2022 10:31 AM

HP Recommended
Operating System: Microsoft Windows 11

It happens frequently, until now I've been able to finally get it to scan.  HP always provides their completely useless help.  I bought a spare HP 7855,  it won't even agree there's no paper jam.

I'm very close to the sledge hammer. Any way to persuade the SCAN function to work,  or does HP have it timed to stop working?

 

Am buying a separate scan software to see if that helps.

Obviously HP knows of the defect, as always,  doesn't give a rats ... any suggestions?   Is there separate software that works for you?

 

Oh,  if you haven't discovered,  HP requires all sorts of jumping through hoops, a 4 digit code??? special passwords, etc.,  before I'm allow to tell the world what an incredible piece of junk they sell.

1 REPLY 1

‎07-19-2022 08:50 AM

HP Recommended

Hi @DANCUTRER,

 

Welcome to the HP Support Community

I'd like to help!

 

To assist better -

  1. Are you able to make copies using the printer?
  2. What is the error you are receiving?
  3. What application are you using to scan ?
  4. How is the printer connected to the device USB or wireless?

Let me know!

 

 

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