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‎07-16-2021 05:48 PM

HP Recommended
Product: HP ENVY 7855
Operating System: Microsoft Windows 10 (64-bit)

The HP ENVY 7855 appears to NOT be compatibility with ReadIRIS Pro 17. Is this true even in the 21st century?
Is there a work around to make it work on the HP ENVY 7855 or do I just simply need to purchase an EPSON?
Purchased this HP ENVY 7855 printer brand new, and it was broken the day I took it home, isolated to a factory defect. A c able that was never connected. I don’t know how it passed test or inspection. Apparently, HP does neither. Asked for a replacement since it was less than a day old, and specified I wanted a new printer not a refurbished printer since the broken one was only a day old. What did HP send me, a replacement printer with a giant white/black REFURBISHMENT printer sticker by the HP ID Plate? Companies like these soon go out of business. I will never ever purchase anything made by HP again as well as advise all my friends. Buyer beware!

Category:
1 REPLY 1

‎07-20-2021 11:14 AM

HP Recommended

Hi @AnswerMann,

 

I'd like to help!

 

ReadIRIS Pro 17 is compatible with the ENVY 7858 All-in-one printer.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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