HP ENVY Photo 6230 scanner problem

[DrewWatson]

Hello everyone. The scanner in my 6230 is now producing rotated A4 images that are 90 degrees rotated from the original, not rotating the page but rotating the image on the page. In other words, it's not producing an image of what is on the glass, instead it is producing an output as if the image on the A4 page was rotated on the page. How can I fix this problem? Many thanks in advance!

[Kumar0307 · Accepted solution]

@DrewWatson, Welcome to the HP Support Community!

To assist you better, which app are you using to scan?

Try making a standalone copy and check if the issue persists. By this, we can conclude if this is a hardware or a driver issue.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

For more info on scanning, refer to - How to scan with an HP printer

Let me know how it goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[DrewWatson]

Reset fixed the problem, thanks for your help.

[Kumar0307]

@DrewWatson

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!