HP EWS Page Won't Let Me Change The SMTP Password

[Annie5977]

Hello everyone! I have an HP Officejet Pro 8500 Wireless model #a909g printer/scanner. When I try to scan to email from the printer display screen, I get an error message "Username or password is incorrect. Make sure both user account and password are valid." I recently attempted to change my SMTP/email username and password. I then clicked "Save and Test." I got the same message..."username or password is incorrect..." What I've figured out is that for some reason, it's not saving my new password. It reverts back to the previous password...which doesn't work either. It saved the new username but it won't apply/save the new password? Does anyone know why? Thanks.

[Dragon-Fur]

@Annie5977 

Welcome to the HP Community Forum.

If other settings have been rechecked,.

If removing and rebuilding the Profile / SMTP setup does not work,

Try / Consider

It's possible your email provider is now requiring an App Password to access third party applications.

For example, in Mid-2022, G-Mail disabled "Less Secure Apps".

Other providers have perhaps followed suit (disabled less secure access to their products).

Additional Information

Scan to Email – Two-Step Verification and Application Password

Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

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Yahoo Mail – “App Password” for third party applications

Yahoo - Generate and manage third-party app passwords

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From Microsoft

Start Here:

How to use two-step verification with your Microsoft account

Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

What about the Port?

What’s the Difference Between Ports 465 and 587?

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Example - EWS - Scan to Email - SMTP / Profile

EWS_9025_Scan-to-Email_Setup_3

Reference / Resources

What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP Officejet Pro 8500 All-in-One Printer series - A909 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Annie5977]

Hi and thanks for responding. Comcast is my email provider. I did remove and rebuild the profiles. What's weird is it saved the username change but not the password. I know that because my new password has more letters than my old one and I counted the dots after I hit save and test and it's 2 dots short...so it's not saving the new password and reverting back to the old one. Are you saying my provider, Comcast, pay be requiring an APP Password now instead of my email password? 

[Dragon-Fur]

@Annie5977 

Update -

You are editing faster than I type.

Smiling.

Yes, I am saying you should check with Comcast about the App Password requirement for EWS / SMTP access to Scan to Email.

Original Content -

You are welcome.

If you have not done so,

The next step:

Check with Comcast whether your email service is impacted by the need for an App Password.

A quick check finds this document:

Turn Your Access to Third Party Email Programs On/Off in Xfinity Email 

There is what appears to be a link to (possibly) a Virtual agent at the end of the document.

There is not likely much to be done on the printer side that you have not already thought to do.

None of these will have any impact unless the problem is only one of initial connection to the provider (Comcast).

For example, 

Restart everything, including the router that controls your network

HP printer turns off unexpectedly or repeatedly > Step 2

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Annie5977]

Thank you. I will try contacting Comcast about a possible app password for the smtp password. Fingers crossed! I have been troubleshooting for days and I'm exhausted! 

[Dragon-Fur]

@Annie5977 

You are welcome.

If you would like to do so, check out the how-to document.

Turn Your Access to Third Party Email Programs On/Off in Xfinity Email 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"