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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Wanting to crop image after scan, as I always do. After scanning, click on edit and software crashes. Gives me a very long report; Problem Report for HP Easy Scan. HP Easy Scan quit unexpectedly. Cannot share app crash result comments of problem details and system configuration.

If I scan an A4 document, I can save without issues.

I have removed all HP software unsing uninstaller and deleted whatever was left.

Restart Mac. Reinstall all HP software, including the HP Smart Tank 7300 Series. 

Problem persists.

Appears this occurred recently after most recent macOS update.

Don't want to use HP Smart, I think its crap and time consuming. Too many things to do for what should be a very quick and simple process.

Device: HP Smart Tank 7305

P/N: 28875A

[Personal Information Removed]

PC: MacBook Pro 2018 15-inch

macOS: Sonoma 14.3.1

 

NOTE: You need to update the drop down box for latest masOS!

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