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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-21-2018 02:27 PM

HP Recommended
Product: HP OfficeJet Pro 8600 Plus
Operating System: macOS 10.14 Mojave

I have tried to install HP Easy Scan on two MacBooks and while it creates a HP Scan App and a HP directory the HP Utility doies not get installed and when I try to use the HP Easy Scan on both Mac my HP Officeet Pro 8600 Plus does not come up.  I can print to to the printer from the Macs but cannot scan.  I have removed the Easy Scan app and the HP directory and reinstalled but still not successful.  I reset the print system on the Mac too.  Any suggestions?

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-23-2018 05:56 PM

HP Recommended

Senan, believe it or not, when I brought up Image Capture and chose + it wanted me to add drivers for the HP printer.  Once I did that I brought up HP Scan and it found my printer and worked.  I prefer to use HP Scan as it does both jpb and pdf.  Thanks so much!!!

View solution in original post

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3 REPLIES 3

‎10-23-2018 11:15 AM - edited ‎10-23-2018 11:16 AM

HP Recommended

@ahyltonnj

 

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

I understand you are not able to scan using HP Easy Scan and I'll be glad to help you out. However, for an accurate solution, I would need more details:

How is the printer connected, USB, Ethernet or Wireless?

Have you tried scanning using Image Capture?

Are you able to scan from other devices?

Let me know!

Senan6806


I am an HP Employee

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‎10-23-2018 05:56 PM

HP Recommended

Senan, believe it or not, when I brought up Image Capture and chose + it wanted me to add drivers for the HP printer.  Once I did that I brought up HP Scan and it found my printer and worked.  I prefer to use HP Scan as it does both jpb and pdf.  Thanks so much!!!

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‎10-24-2018 11:20 AM

HP Recommended

@ahyltonnj

 

You are welcome!

Glad to hear that the issue is resolved.

If you need any help, feel free to reach out to us. Have a great day!

Senan6806


I am an HP Employee

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