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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-17-2019 03:32 PM

HP Recommended
Product: HP 6830 all in one

I have a Mac 10.15 os

I have installed the updated Easy Scan software, it recognizes my printer, when i click scan, it just spins.....frustrated

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-17-2019 09:10 PM - edited ‎10-17-2019 09:11 PM

HP Recommended

Hello @TC1531,

MacOS Catalina does not currently support scanning with HP Easy Scan. Scan using Apple Image Capture as a workaround.

For more information, please access the topic below.
HP Easy Scan is not currently supported in macOS Catalina 

You can also use HP Smart to scan or print with your printer.

You can also use VueScan x64 but the disadvantage is:
Note that the files you create will have a watermark and this watermark can not be deleted. VueScan is a paid application that is why you would have a watermark on the created documents. The download version is a demo version.
https://www.hamrick.com/alternate-versions.html

The Scan to Computer feature will not work as well now. It is related to the same problem as HP Easy Scan. With VueScan, the Scan to Computer feature will not be available.

MacOS Catalina now supports 32-bit software, drivers, and applications because some older printers and drivers are not updated to 64-bit (this only applies to HP Easy Scan for HP printers).

So macOS Catalina only supports 64-bit applications, software and drivers.

Do not hesitate to contact us if needed.

Regards,😊



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

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1 REPLY 1

‎10-17-2019 09:10 PM - edited ‎10-17-2019 09:11 PM

HP Recommended

Hello @TC1531,

MacOS Catalina does not currently support scanning with HP Easy Scan. Scan using Apple Image Capture as a workaround.

For more information, please access the topic below.
HP Easy Scan is not currently supported in macOS Catalina 

You can also use HP Smart to scan or print with your printer.

You can also use VueScan x64 but the disadvantage is:
Note that the files you create will have a watermark and this watermark can not be deleted. VueScan is a paid application that is why you would have a watermark on the created documents. The download version is a demo version.
https://www.hamrick.com/alternate-versions.html

The Scan to Computer feature will not work as well now. It is related to the same problem as HP Easy Scan. With VueScan, the Scan to Computer feature will not be available.

MacOS Catalina now supports 32-bit software, drivers, and applications because some older printers and drivers are not updated to 64-bit (this only applies to HP Easy Scan for HP printers).

So macOS Catalina only supports 64-bit applications, software and drivers.

Do not hesitate to contact us if needed.

Regards,😊



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No
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