HP Easy Scan don't use Scanner Glass

[Shamit1988]

Hi everyone!

I've updated my Mac to Catalina OS and since then, i'm only able to scan on HP Easy Scan from the Automatic Feeder and can't use on Scanner Glass, it just doesn't find it. Can anyone help me? Thank you! My printer is the Officejet 5230.

[ShlomiL]

Hi,

HP Easy Scan is not currently supported on Catalina.

As a workaround, please use Image Capture for now as described in the below support document:

https://support.hp.com/in-en/document/c06455960

Shlomi

[Jane_]

I have tried the workaround option by using Image Capture but it does not work properly, the pages are not scanned well, not every page can be saved as pdf, etc. I hope that HP finds a solution for Mac users using the latest Operating System Version fast to use EasyScan again.

[Kumar0307 · Accepted solution]

Hi @Jane_

Welcome to the HP Support Community. I'd be happy to assist you.

If Apple Image Capture is not satisfactory, use HP app on your MAC to scan

Click here to download and know more about the app.

HP is working on the updated version of HP Easy Scan and it would be available soon.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Jane_]

Thanks, scanning with HP Smart works!

[Kumar0307]

@Jane_

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

[IronBadger]

macOS 10.15.3 (released 1/28/2020) contains the fix for this issue.  Once updated HP Easy Scan will be able to scan from the glass or the ADF as normal.

Scan to Computer is also fixed with 10.15.3.

I did notice that if the printer is in sleep mode, some times an error will be reported.  But if you wake the printer by inserting a page in the ADF or touching the screen you will be able to scan normally.