HP Easy Scan not allowing the option to add pages, make edits or send from preview screen

[HSILVIA]

I just installed the software for the HP Envy 5540 all-in-one to my MacBook Air.  It will scan a document but the HP Easy Scan and the printer itself does not give the option to add additional pages in order to save a multi-paged document into one pdf. On HP Easy Scan (which I've used on another laptop) it shows the options at the bottom (i.e.; the + sign, zoom, edit, send etc) but that bar is grayed out so I can't choose any of those options.

[asmita6658]

Hi @HSILVIA

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

To better assist you - 

1.) Have you tried scanning using Image Capture? 

2.) Make sure to wake the printer up before scanning. 

While you respond to that, try updating the Mac using these steps - How to update the software on your Mac

Update HP Easy Scan using these steps - 

1.) Open Finder, select Applications, and then look for HP Easy Scan.

2.) Open HP Easy Scan. On the upper bar, click HP Easy Scan, and then click Check for Updates. Download any available updates, and then reopen the app.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

You may refer to this document - HP Printers - How to Scan (Mac)  

Hope this helps! Keep me posted. 

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