HP Easy Scan not working

[MLB1881]

I am unable to scan from my printer to my MacBook nor does scanning work when I'm using easy scan on my MacBook. I have followed the steps below (provided on another HP product)  to help solve the problem but it was not successful. Please help!

• Uninstall the old printer drivers first. Follow the steps mentioned here: http://hp.care/2cKwLyC
• Now run the Apple Software Update. Check here for steps: http://hp.care/2cNgw3C
• Restart your computer and printer.
• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list
• Now click http://ftp.hp.com/pub/softlib/software12/COL51997/kj-125719-3/HP-LaserJet-SW-OSX-Mavericks_v12.34.60... and install the updated printer software.

• In the “Add printer” window, make sure you add the printer as mentioned below:

  1.      Click the “Add button” (+).

  2.      Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.

  3.      Click “Print Using...” or “Use”, and then select Secure AirPrint or AirPrint. Alternatively, you may select the name of your printer if available in that list.

• Now try reinstalling the HP Easy Scan and check.

[asmita6658 · Accepted solution]

Hi @MLB1881

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

HP Easy Scan is currently not fully compatible with macOS Catalina and we'd suggest you use the image capture. We're actively working to restore complete functionality. You may refer to this document for more information - HP Printers - HP Easy Scan Is Not Currently Supported in macOS Catalina

Let me know if you have any other questions. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[MLB1881]

Thank you! This worked perfectly. 

[asmita6658]

Hi @MLB1881

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!

[IronBadger]

macOS 10.15.3 (released 1/28/2020) contains the fix for this issue.  Once updated HP Easy Scan will be able to scan from the glass or the ADF as normal.

I did notice that if the printer is in sleep mode, some times an error will be reported.  But if you wake the printer by inserting a page in the ADF or touching the screen you will be able to scan normally.

[MLB1881]

Thanks! I just downloaded it. 🙂