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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-08-2019 02:04 PM

HP Recommended
Product: Officejet Pro 8715
Operating System: macOS 10.15 Catalina

When I load a document for scanning on to the document window and I click the "Scan" button on the Easy Scan app., I get an error message.  The message says:  Screen Shot 2019-11-08 at 14.43.08.png.     When I used the automatic document feeder, everything worked as normal.  This seems to be a problem since I upgraded the MAC OS to Catalina.  I think I updated the latest drivers into the system and nothing changed.  Thanks

1 REPLY 1

‎11-08-2019 04:12 PM

HP Recommended

Hi,

HP Easy Scan is not currently supported on Catalina, please use Image Capture as a workaround:

https://support.hp.com/in-en/document/c06455960

 

Shlomi



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