HP Easy Scan

[ACD54]

HP Easy Scan 1.10.0 worked fine until I upgraded from Mac OS 12 to 13 (Ventura). The software appears to work OK. It will run and scans the document from my HP LaserJet Pro MFP. However, if the scanned document is then saved as a PDF, it saves a blank file. It will save as a JPG.

[Nal_NR]

Hi @ACD54,

Welcome to the HP Support Community. 

I'd like to help!

Did you try uninstalling and reinstalling HP easy scan? If not try that and see how it goes. 

You may also use HP smart app Click here for more details. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others 

[Nal_NR]

Hi @ACD54

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

[ACD54]

Hi Elohi_NR,

Found if I save it as a searchable PDF, it works, but as a standard PDF, it is totally blank. At this stage, I have not done a reinstall.

Concerning the HP smart app, I dislike it intensely and find it a poor alternative for scanning.

[Nal_NR]

Hi @ACD54

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

[VidalM]

Hi:

I uninstalled and re-installed the app and same outcome.  Searchable PDF works, but plain pdf only gives you blanks.

MAC OS 13.0.1 hardware Mac  Book Pro M1 chip.

I concur about the HP Smart App.  Cumbersome.