HP Envoy Photo 7858 scanner not working

[Fritz_]

Attempted to scan with both USB and Network connections separately - results the same.  Have attempted to update firmware however it is gray so not needed.  Have observed the scanner bar moving with lights on.  Have completed troubleshooting steps online, still not working.  Have downloaded the driver/software package, uninstalled and  reinstalled the entire driver/software package and HP Smart.  Have run HP Print and Scan Doctor 5.3.1 and no fix.  The result is the same bar code look either with output type color, gray, or black and white.

[praveen196]

@Fritz_ Welcome to HP Community!

I understand that you are unable to perform the scan from HP ENVY Photo 7858.

Do not worry. I will try to fix the issue.

Please let us know are you able to make the photocopy without any issue.

If you are able to make the photocopy without any issue, perform the below steps.

Uninstall and reinstall the printer software

Resolve scan connection issues by uninstalling the printer software before reinstalling the latest driver.

NOTE:

Do not disconnect the printer from the network when uninstalling the software.

• 1. Disconnect the USB cable from the printer, if necessary.

• 2. In Windows, search for and open Control Panel.

• 3. Under Programs or Programs and Features, click Uninstall a program to open the list of installed programs.

• 4. Click the HP printer name to open the uninstall confirmation window, and then click Yes to complete the software removal.

• 5. Make sure the printer is turned on, cartridges are installed, and plain paper is loaded in the main tray.

• 6. Go to 123.hp.com. This guided service automatically locates the correct print driver or app for your computer operating system version.

• 7. Follow the instructions to download and install the driver or app. During the installation, select HP Smart or the full software option to get the most out of your HP printer, and then follow the steps to set up the printer connection.

Try to scan. If the error persists, continue to the next step.

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

• 1. In Windows, search for and open View local services .

• 2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA) .

• 3. Look at the Status and Startup Type values.

  • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

    

  • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

    If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!