HP Envy 4500 Incompatible Ink

[GordonRL92]

I have a HP Envy 4500 and recently it has started giving me the ERROR: Incompatible Ink. I've take the cartiges out and cleaned them and the printer. I've also tried to just change the ink out thinking it might just be bad ink. Nothing has worked. Someone please help me fix this printer. I really don't want to have to buy a new one.

[MKazi]

@GordonRL92

Welcome to HP Support Forums. 🙂

I understand that you have an HP ENVY 4500 e-All-in-One Printer and it displays an incompatible ink cartridges error. You have cleaned the ink cartridges and have also replaced them and the issue persists. I appreciate your efforts in troubleshooting this issue and have certainly done a good job. You have done a remarkable job in troubleshooting this issue. 

Let me know if you're using original HP ink cartridges or refilled ink.

You may check if the cartridge are the right ones using this link: https://hp.care/2wRp3Pw

While you respond to that. I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

NOTE: You may skip any steps that you have already performed. 

• Disconnect the power cable from the printer while the printer is still ON.
• Disconnect any other cables if connected the printer.
• Press and hold the printer’s power button for 15 seconds.
• The printer should be directly connected to the wall outlet and not to a surge protector.
• Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

The steps from this HP document help in fixing incompatible ink cartridge errors: https://hp.care/2JsEmmM

Please review the steps from step 2 to step 5.

If the issue still persists then you may contact our HP phone support team to check the available service options for your printer:

HP Support can be reached by clicking on the following link:  

1. Click on this link – https://hp.care/2moMFSc
2. 2) Click on “Continue as guest”.
3. 3) Enter the serial of your device.
4. 4) Select the country from the drop-down.
5. 5) Click on “Show Options”.

Fill the web-form. A case number and phone number will now populate for you.

I sincerely hope this fixes the issue. Keep me posted for further assistance.

All the best! 🙂

[GordonRL92]

I am using brand new HP ink from the store. It's the same one I had in my printer before it started giving me the error.

[MKazi]

@GordonRL92

Glad to have you back. I truly appreciate your patience and efforts.

I suggest you to contact our phone support team as the evidence points towards the printer being defective. The issue persists with the old and the new ink cartridges too. 

Hope this works out. Feel free to let me know how it goes.

All the best! 🙂