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‎09-24-2019 10:01 AM

HP Recommended
Product: HP Envy Printer

My printer will not scan the alignment page after I replaced the ink cartridge. I attempted to shut it off with the power button, it has been 15 minutes and the message still reads Shutting down.....

 

Any help would be appreciated!

1 REPLY 1

‎09-27-2019 02:45 AM

HP Recommended

@lorray52,

 

Welcome to the HP Support Community!

 

I recommend you follow the below steps and check if it helps.

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue, then follow the steps in the below article.

 

https://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/model/5368518/...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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