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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎02-08-2023 03:00 AM

HP Recommended
Product: HP ENVY 5030 All-in-One Printer
Operating System: Other

I have the HP Envy 5030 series and it's always scanned from the printer itself to my MacBook. Since xmas it won't do it anymore. On the printer itself it says to download the HP software for HP Smart, which I already have and is up to date. My MacBook is also up to date. Scan doctor can't find anything. Tried deleting the printer from my Mac and the app and re-installing and still doesn't work. Turned the printer on and off. Printer itself say's it's up to date.

 

Don't understand why it won't scan from the printer anymore when it always has, I love this feature! 

Category:
1 person had the same question
1 REPLY 1

‎02-16-2023 05:26 AM

HP Recommended

@simmone87 

 

Welcome to the HP support community.

 

Which version of Mac os is installed on your computer to which this printer is connected?

Sandytechy20
I am an HP Employee

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