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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-07-2018 04:03 PM

HP Recommended

The what seems to be a common problem with the #5530: will not print or copy. Goes thru the motions but the  paper comes out blank. Plenty of ink, ran the diagnostics, print and scan, etc. but no solution.

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‎09-28-2018 05:32 AM

HP Recommended

There is no problem with printing pages from my computer.  When trying to copy the circular arrow rotates and the message says copying, or scanning, but there is no movement  from the device.  Nothing happens even after hours!   JUst prior to  having this problem, the output from doing a copy produced just black pages - so there is plenty of ink. After trying to investigate, that symptom has gone and failure to actually scan or copy  as described persists.  Unpowering and reconnection makes no difference.   

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‎09-28-2018 05:43 AM

HP Recommended

There is no problem with printing pages from my computer.  When trying to copy the circular arrow rotates and the message says copying, or scanning, but there is no movement  from the device.  Nothing happens even after hours!   JUst prior to  having this problem, the output from doing a copy produced just black pages - so there is plenty of ink. After trying to investigate, that symptom has gone and failure to actually scan or copy  as described persists.  Unpowering and reconnection makes no difference.   

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