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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-10-2022 07:05 AM - last edited on ‎10-10-2022 07:21 AM by

HP Recommended
Operating System: Microsoft Windows 7 (32-bit)

Hello, 

a few weeks ago, my printer and scanner suddenly didn't work any more. I did what you adviced on this forum (reinstall pilot-thanks Betty) and it worked, but the day after, no more. 

 

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and it works again, even after restarting computer (even if I didn't succeed to find this teredo tunneling file).

 

But again, if the printer works, the scanner doesn't work any more and I don't find how to do the same process for it.

 

Thank you in advance from Paris 🙂

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