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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-17-2021 02:46 AM

HP Recommended
Product: HP Envy 5530
Operating System: macOS 11.0 Big Sur

I am Operating macOS Big Sur version 11.4

 

When scanning photos, I set Resolution at 300 dpi (or even 1200 dpi). But all of the scans (when I open them in Photoshop) are 72 dpi resolution.

 

Help!

 

All suggestions to solve this problem are welcome.

 

Thanks so much.

1 REPLY 1

‎11-24-2021 06:42 AM

HP Recommended

@KConwayB, Welcome to the HP Support Community! I’m here to help.

 

I understand you are having issues with scan resolution. To assist you better, which app are you using to scan?

Use the HP Smart app or HP Easy Scan from the App Store and check if that helps.

NOTE: The maximum dpi at which you can scan is limited by available computer memory, disk space, and other system factors.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

For more info on scanning, refer to - How to scan with an HP printer

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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