HP Envy 5530 won't make copies, it will print from PC and wireless devices.

[DonAck]

HP Envy 5530 won't make copies or scan, it will print from PC and wireless devices.

[zoey7886]

@DonAck, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Copy and Scan Issues on HP ENVY 5530! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP ENVY 5530 printer can print from a PC and wireless devices but is unable to make copies or scan, try the following troubleshooting steps to resolve the issue:

Basic Troubleshooting Steps:

Check for Error Messages:

• Ensure there are no error messages displayed on the printer control panel and resolve any that appear by following the on-screen instructions.

Ensure Printer is Powered On:

• Verify that the printer is powered on. The power button should be lit white.

Reset the Printer:

• Turn off the printer and unplug the power cord.
• Wait a minute, then plug the power cord back in and turn on the printer. This can often resolve temporary issues.

Copying Issues:

Check Copy Settings:

• From the Home screen on the printer display, select Copy.
• Ensure you have selected the correct settings, such as paper size and type, quality, and the number of copies.
• Ensure the original document is loaded correctly on the scanner glass.

Start Copy Operation:

• Load the original print side down on the right front corner of the glass.
• Select the copy options and then press Black or Color to start the copy operation.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,