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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-24-2021 11:33 AM

HP Recommended
Product: HP
Operating System: Microsoft Windows 10 (64-bit)

I have never been able to scan with my HP Envy 5535. I simply kept an old Canon printer and used its scan function instead. Now, I am trying again to use the scan function on my HP. It continually says scanning, but never completes.  So disappointed with this all-in-one. Wish I hadn't purchased new ink recently. I would toss this thing. Have tried several things to troubleshoot. It shouldn't be this difficult. I don't expect an answer for this old printer, but came here to mostly vent.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-24-2021 01:58 PM

HP Recommended

@ginger100000000 

 

Please use software


            https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, for Windows 10:


(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"


You can put a shortcut on Taskbar or Desktop


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎12-24-2021 01:58 PM

HP Recommended

@ginger100000000 

 

Please use software


            https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, for Windows 10:


(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"


You can put a shortcut on Taskbar or Desktop


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No

‎12-25-2021 08:23 AM

HP Recommended

Thank you so much! I installed the software. Oddly enough, when I clicked on "HP Extended Scan", it did not display any scanners from which to choose.  I went back and tried to scan the typical way, it worked! Something in the download fixed the problem. Hooray!!!

Was this reply helpful? Yes No
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