HP Envy 5541 issues when copying

[magor226]

Hi,

I've issues when using the copy function on my printer. It will just spit out a black, quite grainy type page. 

I've tried selecting it to colour and it'll do the same but in colour!

Printing works fine, well when it isn't saying its offline.

Unsure about scanning as I haven't tried for a while.

I've tried unplugging from the wall socket, leaving it and trying again.

Also, I've witnessed the actual light working on the copier 

Any ideas??

[magor226]

Update - Same issue when scanning

I've attached a pic of what the end result is.  

[Echo_Lake]

@magor226
Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

If you have already performed the steps from the document Resolving Copy Problems: https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/model/10103489/d... and the issue persists, it could be a hardware failure. 

Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/
             

Hope this helps!              
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