HP Envy 5660 all-in-one printer suddenly unable to copy

[ML86]

My printer suddenly unable to copy. When I place a document on the screen and press "Copy" it receives the message and starts but then suddenly it stalls for a time and spits out a blank sheet of paper. Tried uploading current software and Firmware with no results. Interesting that when HP Print diagnostics runs it finds no problems but does not list my printer picture that says "Network." Unplugged the printer, took out the printer cartridges and put back in. Restarted computer after downloading drivers and unplugged and restarted the printer to no avail. Please help me figure this out and thank you.

[Kumar0307]

@ML86, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to make copies on the printer. Are you able to print?

If you are able to print, the ink cartridges are working fine and this could be an issue with the scanner mechanism.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

Check the scanner bar functionality

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

In this case, I've sent you a private message with further instructions to resolve this issue.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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Have a great day!