HP Envy 5660 suddenly copying too large

[mvjudy]

Suddenly copies are coming out large than they should

[Raj_05 · Accepted solution]

Hi @mvjudy,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Envy 5660 might be experiencing a scaling issue in the copy settings. You can try the following steps to correct this.

Check the Copy Settings:

• Go to the printer's control panel.
• Select Copy and then check if the resize/scale option is set to something larger than 100% (such as 150% or 200%). Set it back to 100% or choose the appropriate paper size for your copy.

Check Paper Size Settings:

• Ensure that the paper size selected in the printer settings matches the paper you're using. If it's set to a larger size like A4 or Letter but you're using smaller paper (like A5), the copy could scale up incorrectly.
• Try selecting the correct paper size in the printer's menu or app.

Adjust from HP Smart App (if applicable):

• If you are using the HP Smart app, open the app on your computer or mobile device.
• Go to the Copy section and check the settings there for scaling or paper size.

Reset the Printer:

• If none of the above works, you could try restarting the printer or performing a factory reset to clear any erroneous settings.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Raj_05

HP Support