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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-23-2024 01:17 PM

HP Recommended
Product: HP ENVY 6055 All-In-One Printer

Hi there, I have never used my printer to scan. However, as of recently I am continuously told that there is a scanning error and my printer is in an error state. Therefore, it is not letting me print and I can't clear it out. Any help is greatly appreciated.

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1 REPLY 1

‎11-25-2024 08:49 AM

HP Recommended

Hi @RebeccaFio,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I understand you're experiencing an issue with your printer that is not printing or scanning.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

 

To understand the issue and help you, please share the details listed below:

 

- Error messages or Blinking lights (if any) on the printer control panel or the printer software.

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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