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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-27-2022 02:14 PM

HP Recommended

Our 7155 just started copy printing very lightly, prints fine from the pc. I have changed ink cartridges, reset, changed power cords, reinstalled driver, manually changed to darkest setting, and still copies very lightly. What else can I try before I go buy another printer? Thanks for any help.

Category:
3 REPLIES 3

‎11-27-2022 02:59 PM

HP Recommended

@tvhj 

 

You could try using Scan and check the results.

Scan and Copy use some different mechanics than those parts of the printer used to print.

If both Scan and Copy are too light, then - sure - perhaps it is time to purchase a new printer.

 

 Known Solutions included here:

Resolving Copy Problems

 

Actually, you can purchase a new printer whenever it suits you to do --

Wait if you can -- look for a replacement if it's time.

What?  Looks like this printer was introduced somewhere around January 2018.

Nice printer -- no longer  has that "new printer" smell.  (Poor attempt at humor - simply ignore - Smiling)

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP ENVY Photo 7155 All-in-One Printer 

 

Thank you for participating in the HP Community:

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

1 person found this reply helpful
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‎11-29-2022 11:12 AM

HP Recommended

Thanks for the reply, both scan and copy are "light" and the printer isn't that old. Probably going to replace it, just tired of fighting this thing. May just have to try another brand.

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‎11-29-2022 11:29 AM

HP Recommended

@tvhj 

 

You are welcome.

I get not wanting to deal with something.

We don't judge what people decide to do.

 

Thank you for participating in the HP Community:

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

 

Dragon-Fur

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