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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-05-2022 01:30 PM

HP Recommended
Product: HP ENVY Photo 7155 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My 7155 prints just fine - but have lost the ability to scan in the past month or so.   the Scan Doctor tool says it cannot communicate with my device.   I also downloaded and tried to install the firmware update for this model - but I cannot select the item to be able to enable the "Update" button on the HP Printer Update wizard.    If I cannot get scanning - I'm going to have to replace the unit.  It's out of warranty - and HP's support options are next to nil.

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