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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-05-2022 01:30 PM

HP Recommended
Product: HP ENVY Photo 7155 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My 7155 prints just fine - but have lost the ability to scan in the past month or so.   the Scan Doctor tool says it cannot communicate with my device.   I also downloaded and tried to install the firmware update for this model - but I cannot select the item to be able to enable the "Update" button on the HP Printer Update wizard.    If I cannot get scanning - I'm going to have to replace the unit.  It's out of warranty - and HP's support options are next to nil.

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