HP Envy 7640 Scanner/Copier issue

[JohnnieBgreat]

My scanner and copier are working in that they send scans and copies; however what is being sent is not what I am scanning or copying. No matter what i insert, the product that is created is a full page of ink, black or color, in lines. 

Any ideas as to what the issue is?

[Kumar0307]

Hi @JohnnieBgreat

Welcome to the HP Support Community. I'd be happy to assist you. this seems like an issue with the scanner mechanism in the printer, let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Check the scanner bar functionality

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

You may also perform the steps mentioned in this document to resolve Copy Problems.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[JohnnieBgreat]

I tried the reset and I viewed the scanner mechanism with the light working, but its still just printing lines of ink, see pic.copy of a black and white document...

[Kumar0307]

@JohnnieBgreat, I'm afraid this is a hardware issue with the scanner mechanism. Please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!