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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-16-2016 03:31 PM

HP Recommended
Product: HP Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

When I go to the scan function I do not get an option for two sided scanning in the pull down menu.  Before one of the recent updates, the older software had this feature.  When I scanned a double sided document, the scan would process the stack then send a message to turn around and re-enter the stack to capture the second side.  This feature seems to have disappeared.  What am I doing wrong?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-16-2016 05:39 PM

HP Recommended

Hi,

It seems to be a software issue with the exsiting scanning software.

 

Download and use HP Scan Extended instead:

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Set the Page Sides option as 2-sided to scan both sides.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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4 REPLIES 4

‎10-16-2016 05:39 PM

HP Recommended

Hi,

It seems to be a software issue with the exsiting scanning software.

 

Download and use HP Scan Extended instead:

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Set the Page Sides option as 2-sided to scan both sides.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-16-2016 08:48 PM

HP Recommended

Schlomi,

Many thanks for your fast response to my question.  I did as you advised, downloaded the file, restarted and tried the scan function.  The "Page Side" pull down still only shows 1 side so the fix did not appear to modify the software as we had hoped.  Any other thoughts?

Kind regards,

alfredinpa

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‎10-16-2016 11:06 PM

HP Recommended

Schlomi, my apologies!  It DID work!  My mistake was thinking the link you sent was a patch for the HP software but then I realized it was not a patch but rather an entirely alternative software!  You are a genius!

Thanks again>

alfredinpa

Was this reply helpful? Yes No

‎03-06-2017 03:54 PM

HP Recommended
@ShlomiL wrote:

Hi,

It seems to be a software issue with the exsiting scanning software.

 

Download and use HP Scan Extended instead:

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Set the Page Sides option as 2-sided to scan both sides.

 

Regards,

Shlomi

 

Thanks but my mac OSX couldn't open this. Is there a more current update for apple platform?

 

Was this reply helpful? Yes No
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