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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-04-2018 01:51 PM

HP Recommended
Product: hp envy 7640 all in one
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I've had this printer a year and have had no issues until now. I can print perfectly from the internet, but when I  use the glass scanner or the feeder, a huge vertical black block goes down the right side of the page. This is in electronic form on the USB as well as a printed copy. I have cleaned everything, aligned the printer, and used the cleaning feature. I even tried to scan the document without the cartridges in there to make sure it was not the ink and it still happened. I unplugged and restarted it. I'm very close to throwing it away and going to get another one as it is no good to me without scanning and prining. Any help would be appreciated.

Thank you!

5 people had the same question
1 REPLY 1

‎06-04-2018 11:16 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try cleaning as shown:

 

HP AiO Printers : Resolving Vertical lines or bands on copied or scanned document

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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