HP Envy Inspire 7200e series printer/scanner

[PigNick]

I made the mistake of buying an HP envy Inspire 7200e series all-in-one printer/scanner but have had nothing but problems with it from day one. I’ve uninstalled and installed the HP Smart software and the drivers more times than I’ve actually used it.

i want to scan from the scanner to the computer on WiFi but the majority of the time the connection gets disrupted somehow and it stops scanning or the message comes up on the screen saying that the computer cannot be found even though the blue WiFi light is solid on the printer/scanner and the laptop is next to the printer/scanner (and yes, I downloaded the recommended drivers on the ‘easy set up’ in order to scan from scanner to laptop.

I’ve had other printers in the past  and have had no problems with them.

Can anyone please help me solve this - I’ve sent emails to HP and get a ‘number’ but then never hear from them again.

Thank you and apologies for the long text.

[Nirvana_95]

Hi @PigNick

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing issues with your printer. Do not worry, we are here to fix it.

I have sent you steps to perform a factory reset via private message to resolve the issue. To access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

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