HP Envy Photo 7855 not copying or printing

[W112M]

Hi. My printer will not copy or print anything. The paper will come out as if it’s printing, but is alway blank. Please help. Thank you. 

[A_Gayathri]

Hi @W112M ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Envy Photo 7855 printing and copying blank pages could stem from several factors, such as cartridge issues, a clogged printhead, or software/firmware problems. Here's a step-by-step guide to help resolve this:

Step 1: Check Ink Levels

1. Open the HP Smart app or printer control panel.
2. Verify that your ink levels are sufficient. If low or empty, replace the cartridges with genuine HP cartridges.

Step 2: Clean the Printhead

1. On the printer control panel, navigate to Setup > Tools > Clean Printhead.
2. Follow the prompts to clean the printhead.
3. Print a test page to check if the issue persists.

Step 3: Inspect and Reinstall Ink Cartridges

1. Turn the printer on and open the cartridge access door.
2. Remove the ink cartridges and inspect them for damage or residue on the copper-colored contacts.
3. Wipe the contacts gently with a lint-free cloth slightly dampened with distilled water.
4. Reinsert the cartridges and ensure they click into place.

Step 4: Perform a Printer Hard Reset

1. Turn the printer off.
2. Unplug the power cord from the printer and the wall outlet.
3. Wait 2-3 minutes, then plug the printer back in and turn it on.
4. Attempt to print or copy again.

Step 5: Run a Print Quality Diagnostic

1. Navigate to Setup > Reports > Print Quality Report.
2. Examine the printed report for issues like missing colors or streaks.

Step 6: Update Printer Firmware Update the firmware on an HP printer

1. Visit the HP Support website.
2. Download and install the latest firmware for your printer model.
3. Restart the printer and check functionality.

Step 7: Test Copy Functionality

1. Place a document or photo on the scanner glass.
2. Select Copy on the printer control panel and ensure no blank pages are produced.

Refer to this document:  HP ENVY Photo 7100, 7800 printers - Color or black ink not printing, other print quality issues

I hope this helps. 

Take care and have a good day.

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