• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-12-2020 03:37 AM

HP Recommended
Product: hp Envy Pro 6420
Operating System: Microsoft Windows 7 (64-bit)

I've bought hp Envy Pro 6420. I've connected it with my desktop which run windows 7. The printer shows in my computer as HP Envy Pro 6420 series PLC3. I can print from desktop computer. but HP Envy Pro 6420 series PLC3 application does not show any option for scan. How can I install scan driver and scan. I've downloaded HP Print and Scan Doctor HPPSdr.exe and tried to run, but it did not run successfully, HPPSdr.exe stopped running in Step1 i.e. during searching the device. Please help, I need to scan documents.

Category:
2 REPLIES 2

‎09-12-2020 06:11 AM

HP Recommended

Hi,

Do you keep your operating system up to date? for an older operating system that might be crucial, the lack of scan support and the lack of the HP Print and Scan Doctor Utility working may indicate a missing system updates, please make sure your computer is fully up to date:

https://its.uiowa.edu/support/article/1418

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎09-12-2020 08:35 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.  Apologies for jumping in here.,

 

Please download the HP FULL solution software from this link for your HP Envy Pro 6400 series printer:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-pro-6400-all-in-one-printer-serie...

 

After installing the HP FULL solution software, these resources will be useful for scanning and use of the printer:

 

https://www.youtube.com/watch?v=dkxgtr-kT84

https://www.youtube.com/watch?v=0m9WFf2LY_I

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Envy 6000|Envy Pro 6452|6455 AiO Printer: Copy using the smart contextual UI without HP Smart app
HP Envy 6000|Envy Pro 6452|6455 AiO Printer: Copy using the smart contextual UI without HP Smart app
youtube.com/watch?v=0m9WFf2LY_I
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to copy a document using the Smart ...
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.