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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-26-2021 03:37 PM

HP Recommended
Product: Envy Pro 6452
Operating System: Microsoft Windows 10 (64-bit)

I purchased an HP Envy Pro 6452 from eBay, open box. Set it up and have been trying to use the scanner. It randomly adds a grid of small black squares in the top left corner that actually do show up on the saved scan. Does anyone know what's causing that to happen and how to fix it? Thanks.

Category:
1 REPLY 1

‎05-29-2021 07:08 AM

HP Recommended

@EricaLB

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you able to make copies from the printer?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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