HP Envy randomly scanning

[Germell]

I previously had a HP Envy 5540 for years and a few months ago it started to randomly scan. I tried multiple fixes from the community and finally gave up. I just purchased a new HP Envy 6155e, thinking it was the printer. On the first day it started randomly scanning as well. I've tried to power reset it and that hasn't worked. At this point I'm frustrated because this is two printers doing the same thing. Could my computer be triggering these scans? I uninstalled the HP Smart app and that hasn't helped either. Any other suggestions?

[Kuroi_Kenshi]

Hi @Germell,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

Uninstall and Reinstall HP Software:

• Completely uninstall HP software and drivers from your computer, then reinstall them.
• Go to Control Panel > Programs and Features and uninstall all HP printer-related software.
• Download the latest drivers and HP Smart app from HP's official website and reinstall them.

Check for Scheduled Tasks:

• Sometimes, scheduled tasks within the operating system or printing software may accidentally trigger scans.
• Check your task scheduler to ensure no tasks are set to automatically start scanning:
  • Open Task Scheduler (type Task Scheduler in the start menu search box).
  • Review and disable any HP-related tasks that might be set to trigger scans.

Network and Connectivity:

• Ensure that your printer is connected securely to your network and there are no network issues.
• If using a USB connection, ensure the cable is secure and check for any faults.

Disable Unwanted Features:

• Certain features such as 'Automated Scan to Email' or 'Scheduled Maintenance' can sometimes inadvertently cause the printer to start scanning.
• Disable any automated features via the HP Smart app or printer control panel:
  • On the printer control panel, go to Settings > Preferences > Eco Settings and check for any options that might trigger scans.

Check Scan Settings in HP Smart App:

• Open HP Smart app and review the scanning settings to ensure there are no automatic scans set up.

Check for External Triggers:

• If your printer is connected to multiple devices or shared across a network, ensure no other devices are sending scan requests.
• You may want to limit access temporarily to pinpoint the issue.

Printer Hard Reset:

• Reset your printer by restoring factory settings:
  • Turn off the printer and unplug it.
  • Wait for 1 minute and plug it back in.
  • Turn the printer on, then go to Settings > Printer Maintenance > Restore.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @Germell,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

Uninstall and Reinstall HP Software:

• Completely uninstall HP software and drivers from your computer, then reinstall them.
• Go to Control Panel > Programs and Features and uninstall all HP printer-related software.
• Download the latest drivers and HP Smart app from HP's official website and reinstall them.

Check for Scheduled Tasks:

• Sometimes, scheduled tasks within the operating system or printing software may accidentally trigger scans.
• Check your task scheduler to ensure no tasks are set to automatically start scanning:
  • Open Task Scheduler (type Task Scheduler in the start menu search box).
  • Review and disable any HP-related tasks that might be set to trigger scans.

Network and Connectivity:

• Ensure that your printer is connected securely to your network and there are no network issues.
• If using a USB connection, ensure the cable is secure and check for any faults.

Disable Unwanted Features:

• Certain features such as 'Automated Scan to Email' or 'Scheduled Maintenance' can sometimes inadvertently cause the printer to start scanning.
• Disable any automated features via the HP Smart app or printer control panel:
  • On the printer control panel, go to Settings > Preferences > Eco Settings and check for any options that might trigger scans.

Check Scan Settings in HP Smart App:

• Open HP Smart app and review the scanning settings to ensure there are no automatic scans set up.

Check for External Triggers:

• If your printer is connected to multiple devices or shared across a network, ensure no other devices are sending scan requests.
• You may want to limit access temporarily to pinpoint the issue.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,