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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-29-2020 12:49 PM

HP Recommended
Product: ENVY Notebook
Operating System: Microsoft Windows 10 (64-bit)

Hi, I recently purchased the HP Officejet pro 9019/premier all-in-one printer.  When I attempt to run Fax Setup Wizard from the printer application on my laptop I get an error message saying "HP Fax Setup Wizard has been locked.  For more information, contact your network administrator or the person who set up the printer". Could you please help?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-30-2020 05:48 PM

HP Recommended

Try doing a factory reset on your printer. It should be in the "Setup" menu. It'll be a little inconvenient to reset any preferences you've saved, but it should revert the printer to its default settings and hopefully the default state for the Fax Setup Wizard is "unlocked."

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2 REPLIES 2

‎01-30-2020 05:48 PM

HP Recommended

Try doing a factory reset on your printer. It should be in the "Setup" menu. It'll be a little inconvenient to reset any preferences you've saved, but it should revert the printer to its default settings and hopefully the default state for the Fax Setup Wizard is "unlocked."

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‎01-30-2020 06:00 PM

HP Recommended

Yes, the factory reset worked.  Thank you.

p.s. Before posting in this community, I chatted with HP support.  The tech asked me to buy a 2 prong cable to fix that issue.  That was disappointing.  

1 person found this reply helpful
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