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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-22-2017 01:25 AM - last edited on ‎07-22-2017 05:04 PM by Retired

HP Recommended

I am facing the same problem. (HP LJ M127128 Scan was not found.)

 

Please provide the solution.

11 people had the same question
1 REPLY 1

‎07-23-2017 02:27 PM

HP Recommended

@Nakul_Newwani

 

This is a great location to get assistance! I read your post and see that you are getting scanner connection issue on HP LaserJet Pro MFP M127fn Printer. I would like to help you resolve this issue.

 

However, I will need a few details to provide an accurate solution,

  • How is the printer is connected to computer , USB or Network?
  • Which operating system is installed on the computer?

Meanwhile:

 

If you have Windows on your computer follow the below steps to fix the issue.

  • Restart devices and check driver scan settings.
  • Check the network and printer connection status.
  • Run the Print and Scan Doctor.
  • Uninstall the printer software.
  • Reinstall the HP software.
  • Check Windows Image Acquisition settings.
  • Temporarily disable firewall software on the computer.

Click here and refer the document to perform the above steps.

 

Let me know how it goes.

Cheers.

 

Sandytechy20
I am an HP Employee

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