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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-18-2021 09:56 AM

HP Recommended
Product: HP LJ300-400 color MFP M475 scan problem with HP Smart
Operating System: Microsoft Windows 10 (64-bit)

HP Smart reports that the scanner is not ready. I have had this before with this utility (never had problem with the older ones). HP Doctor says there is no problem and scans but HP SMart fails (reinstalled, played with windows firewall). Ready status appears in Smart and I can see settings but scan doesn't work with "Scanning currently unavailable".

Printing works from the Smart ap (e.g. print photos)

This is app is very poor - e.g. an error messages that says nothing "Unavailable"?!
Diagnose and fix from within HP Smart reports it could not find my printer but HP Doctor has no problems. Pressing test print on the dialog that reports  itt could not find the printer, prints fine!

 

2 REPLIES 2

‎10-18-2021 10:00 AM

HP Recommended

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‎10-18-2021 10:41 AM

HP Recommended

Personally  I would use the HP desktop scanning application for this model. The Universal Scan software should work fine.

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