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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-18-2024 11:03 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I am unable to scan higher than 600 dpi from my Hp 135W laserjet Printer as the spec of the printer say it is upto 4800 dpi. Need Help

Category:
7 REPLIES 7

‎03-19-2024 07:52 AM

HP Recommended

Which scan program is used?
Is there a screenshot of the resolution selection?

For example:

Save as JPEG 015-1.png

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‎03-19-2024 08:03 AM

HP Recommended

Grreetings,

 

I ma using Hp MFP Scan SoftwareScreenshot (9).png

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‎03-19-2024 09:11 AM

HP Recommended

Close all programs,

try this Solution:

  1. Download only this file: https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
  2. Close all programs

Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.

OPTIONAL:

    Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click on "HPScan.exe" > Select Pin to Taskbar / Send to Desktop / Pin to Start

Is the resolution of 4800 dpi now displayed?

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‎03-19-2024 10:36 AM

HP Recommended

This Message is displaying.

Do i need to uninstall previous installed scanner driver?Screenshot (10).pngScreenshot (11).png

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‎03-19-2024 10:54 AM

HP Recommended
@Ajaved wrote:

 

Do i need to uninstall previous installed scanner driver?

No,

but switch off the printer and shutdown the computer.

Switch on the printer, wait until the printer has fully booted up

Switch the computer back on

double click on the HP Scan Extended

 

Does it work now?

If not, this software can be uninstalled again.

 

HP MFP Scan has an extended function, according to the manual. Has this been activated?

 

Why HP MFP Scan can only scan up to a maximum of 600 dpi must be clarified.

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‎03-19-2024 11:05 AM

HP Recommended

No, doesn't work same message

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‎03-21-2024 03:45 PM

HP Recommended

Hi,

@Ajaved wrote: Mar-18-2024 11:03 PM

I am unable to scan higher than 600 dpi from my Hp 135W laserjet Printer as the spec of the printer say it is upto 4800 dpi.

The information in the spec. is incorrect and will be corrected.
The correct specification is already published under this link: https://support.hp.com/us-en/product/details/hp-laser-mfp-130-printer-series/model/24494382

 

The maximum resolution for

  • ADF = 300 dpi
  • Flatbed = 600 dpi

So everything is fine.

 

Kind Regards
Andr-1611

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