• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-11-2022 01:47 PM

HP Recommended
Product: HP LaserJet Pro M1536dnf Multifunction Printer
Operating System: Microsoft Windows 11

I am looking for a file to down load for the scanner, I have reloaded the whole printer file 3 times and it still is not showing up does any one have any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-11-2022 02:13 PM

HP Recommended

Based on the age of the device it may not be supported as a scanner. You might be able to use the Windows native scanning app.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎07-11-2022 02:13 PM

HP Recommended

Based on the age of the device it may not be supported as a scanner. You might be able to use the Windows native scanning app.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎07-11-2022 02:51 PM

HP Recommended

Well it was a Printer/Scanner/faxer until last friday and I disconnected a stamp machine, and my printer just shut down, so I have reloaded the softeware from HP 3 times today, and still no scanner.  Its really strange.  I loaded up an old disk just now of  

HP Laserjet Pro M 1530 MFP  and it will let me scan using Micro-soft windows and it looks like a picture not a pdf scan

so I am really confused.  My print is just about shot, and I am trying to get the last bit out of it.....................lol

This might just be the end of it. I have had scanner trouble with it ever since we bought it.

but I am just trying to find the software to reload it. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.