HP Laser Jet Pro MFP M281fdw - problem with scan or copy with document feeder

[FranckM]

Hi,

Just got a new printer/scan and I have a problem with scan or copy and especially when the paper is processed from the feeder (on the top of the machine). The paper isn't properly processed and as a result the scan or copy isn't properly aligned.

- See result (pic one) when the paper is scanned through the feeder -> Absolutely not ok. Question 1: Is there a way to improve this or is it a harward defect? (and then I'll have to return the printer)

- See result (pic two )when the paper is directly scanned on the glass -> not perfect but better. Question 2: this is also not perfectly - so its' there any set-up that can be done to improve this?

Not properly alignedAlso not perfect but better aligned

Thanks,

Franck

[asmita6658]

@FranckM

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue while scanning or making copies.

Don't worry, I'm here to help! 

Let's try these steps -

1) Turn on the printer, if it is not already on. 
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall. 
3) Wait for 60 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Turn on the printer, if it does not automatically turn on.

Try making a copy. 

If the issue still persists, this would confirm a hardware issue. I have sent you a private message with the service options. 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

Have a great day ahead 🙂

[FranckM]

Thanks - As it didn't solve the issue it's most probably a hardware issue and I'll contact the service team.

Franck

[asmita6658 · Accepted solution]

@FranckM

Thanks for trying. 

If you need further assistance feel free to reach out to us.

Have a great day!

[FranckM]

Hi again- I contact you again because I'm very unhappy with the team I contacted for the replacement of the printer!

Quick summary of the situation

- The person who offered me the printer (for Christmas) bought it the 30 Nov 2018

- I could only open the box and do the set-up the 5th of Januay -> Then I discover that the Scan and prints are not properly working.

- I contacted you (after having looked as much as possible drivers, firmeware etc..) and it appeared that it's an hardware issue (confirmed by the second team I contacted)

Now as I'm over 1 months since purchase date, they do not want to replace with a new printer but want to send me a "re-.conditionned one"!. Honestly I find this unacceptable for a quality issue that should have been identified before selling a printer/scan..

Can you please let me know who shall be contacted to interfere with the poor quality of the team I got over the phone. HP sells a "new printer" that is having an obvious defect that should have been stopped by quality check... a mistake can happen, but then I cannot understand you do not replace it immediately as it has never been used and it's obvious that when you receive something for Christmas it can go over a months to identify the issue!

Thanks

Franck

PS: Can send you in Private Message the CaseID