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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-08-2021 10:36 AM

HP Recommended
Product: HP LASER 136NW PRINTER
Operating System: Microsoft Windows 10 (64-bit)

c:\Program files (x86)\HP\MFP SCAN\EDC. Exe

The application had failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command line sxstrace.exe tool for more detail.

 

Category:
1 person had the same question
1 REPLY 1

‎07-13-2021 12:11 PM

HP Recommended

@Nsrini

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes to your printer? 
  • Are you using HP Smart App? 

While you respond to that, let's try these steps:  

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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