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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎06-05-2023 06:28 AM - last edited on ‎06-05-2023 10:22 AM by Retired

HP Recommended
Product: HP Laser MFP 136w

 I bought this printer on February 14, 2022, but now a problem has come in it, due to which it is not working, the scanner is showing locked in the printer's display. Please fix this problem asap and help your customer.

Serial no. [Personal Information Removed]

MODEL - HP Laser MFP 136w

2 people had the same question
1 REPLY 1

‎06-05-2023 10:45 AM

HP Recommended

Hello, 

 

Please try the below steps.

  1. While the printer is ON, unplug the power cord from the printer.
  2. Wait for 60 seconds.
  3. Unplug any other cable ( like USB / Ethernet /Fax cord) connected to printer.
  4. Ensure the scan lid is closed.
  5. Connect the printer power cord directly to wall outlet ( bypass the surge protector or power strip ).
  6. Power ON the printer and wait until it is idle.
  7. Open the scan lid and check if the scan carriage is moving across the flatbed( scanner).
  8. If there is not light lit or scan carriage is getting stuck  it is a scanner module failure and printer need to be serviced.
  9. Now try scanning. If error still shows up, then its time to get the printer serviced. Its a hardware failure. May be its a logic board and scanner unit failure.
Regards,
Jabzi

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