HP LaserJet 1536dnf MFP scanner needing a WIA driver

[Madonna7]

I switched idential printers in the office and now the printer I have will not scan. It says that I need a WIA driver. The printer works perfect on the internet or local printing. I use a USB connection with Windows 7. I tried to install the CD again but it failed at the very end of loading. I tried to use the software through the HP website and again it failed. Please advice. Thank you.

[Jeet_singh]

Hi @Madonna7,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you are having issues scanning from your HP LaserJet prnter. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Did you make any changes to your printer?

Are you able to make a copy from your printer?

Have you tried to check for the firewall?

Press the "windows key" + "r" to get the "Run" window open

Type services.msc and click OK.

Locate the 'Shell Hardware Detection' in the list. If it is not enabled/started, make sure to enable/start the service. Also, make sure the Startup Type set as Automatically from its properties.

Locate the 'Windows Image Acquisition (WIA)' in the list. If it is not enabled/started, make sure to enable/start the service. Also, make sure the Startup Type set as Automatically as well

Locate the 'Remote Procedure Call (RPC)' in the list. Perform the same steps as above.

Restart the PC and check for issue resolution.

If the issue persists, I would suggest here is to uninstall and reinstall the full feature software for the printer.

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

Now click on this link: http://ftp.hp.com/pub/softlib/software13/COL34693/Im-86005-5/hp_M1530_MFP_full_Solution_15188.exe and install the updated printer software.

Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Alternatively, you can also try to update the firmware on the printer, using this link: https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-m1536-multifunction-printer-series/...

Try using windows scan and capture application and check if it helps.

Refer this article to know how to use HP Scan and Capture App.

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Madonna7]

Hi Jeet,

Thank you for all of the information. I completed every step as indicated right down to the installation of the latest software. I had already tried it 3 times before I found this site for help. I reached the 100% for the download, but when the installation took over I received the following message:

An install operation took too long to execute.

This is a fatal error preventing product use.

Please restart your computer, and run this installer again.

If the problem persists, please check the product support web stie for your product.

Which brings me back to you. I have tried it a total of 5 times with the same results.

Please let me know if I should toss this printer. Every download process takes me over 45 minutes to complete.

Thank you,

[Jeet_singh]

Hi @Madonna7,

Thank you for replying,

As I understand you have followed the instructions and still having the issue. I would suggest the next step would be to do a clean install of the printer software:

Let’s try to fix this issue by doing a clean install. Follow the steps mentioned below:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
• Now restart your computer again.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Click on  http://ftp.hp.com/pub/softlib/software13/COL34693/Im-86005-5/hp_M1530_MFP_full_Solution_15188.exe and install the software.
• Connect the USB cable only when prompted.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Madonna7]

Hi Jeet,

The results made me chuckle. Before trying this I could print but I couldn't scan. Now I can scan but not to a PDF format and and I no longer print. I have truly given up. 

With the instructions you gave me, the following occured:

Windows could not start the Function Discovery Resource Publication service on Local Computer

Error 0x80004005: Unspecified Error

Then it starting showing an error that has appeared every time I tried something to make it work:

An install operation took too long to execute.

This is a fatal error preventing produce use.

Please restart your computer and run this installer again - (which I have done 10 times now)

If the problem persists please check thep roduct support web site for your producet.

I am very dishearted but I do appreciate all that you tried to help me with. 

Madonna7

[Jeet_singh]

Hi @Madonna7,

As I understand you are having issues while scanning PDF. Don't worry as I have a few steps which should help you resolve this issue. 

I'd suggest you try to follow the steps suggested in the support document for - HP Printing Products - Cannot Print PDFs from Adobe Reader

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[Madonna7]

Hi Jeet,

I can print a PDF document. However, I am unable to save a scan into a PDF format. There are four format options to save the document, such as JPG but a PDF is not one of them. 

[Jeet_singh]

Hi @Madonna7,

As  I understand you are having issues saving the document into PDF format as the option is not listed in the drop down. 

If PDF is still not an option, continue to the solution to Reinstall the Adobe Reader software.

For more details, please go through this link: HP Printers - Cannot Select Document File Type When Scanning With HP Solution Center

I hope this helps. Let me know how it goes for further assistance!

Regards,