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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-28-2022 02:48 PM

HP Recommended
Product: HP LaserJet Enterprise MFP M528dn
Operating System: Microsoft Windows 10 (64-bit)

I have a HP LaserJet MPF M528 ("M528") and I can print with it but it will not allow me to scan.  When I run the HP Print and Scan Doctor 5.6.3, Step 2 "Finding and Fixing Problems tells me there is a problem with "Driver Check". 

 

What should I do since I have installed all the drivers for the scanner and printer?

 

Your anticipated courtesy and cooperation is appreciated. 

1 person had the same question
1 REPLY 1

‎01-28-2022 11:08 PM

HP Recommended

As an Enterprise product, this device offers excellent scan to folder and scan to email options. I personally would never use a computer based scanning software with this product. If I was going to I would use a computer based software it would be the HP Universal Scan driver for Enterprise devices. Download here https://support.hp.com/ca-en/drivers/selfservice/hp-laserjet-enterprise-mfp-m528-series/19390468

 

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