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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎02-29-2024 05:44 PM

HP Recommended
Product: HP LaserJet MFP M140we Printer

Just a comment about HP and my disappointment with both the scanner and the support. Yesterday, the scanner was working perfectly. Today, when it was needed for an important project, completely out of action. Not connecting for no apparent reason. Support tried to help with no success. After 1.5 hours, I had to give up. Try the Phone App, they said! So I did. Did the App make the scan? Yes it did. Was it able to email 5 simple scanned pages? Nope. File is too big! 

 

What an incredible disappointment. This is my second HP printer/scanner to have an unreliable feature scanning feature. It will be my last. We upgraded to this larger and supposedly more capable printer scanner.  Incredibly underwhelmed by this product and feature. And HP. Used to be a great brand with a solid product.

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