• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-06-2022 07:36 AM - last edited on ‎03-08-2022 09:58 AM by Retired

HP Recommended
Operating System: macOS 12.0 Monterey

Hope this is in the correct place!

HP LaserJet Pro 200 Color MFP 276 scanner isn't working. Printer works fine. Home ORBI network. Used to work OK. 

I'm thinking perhaps an OS update issue? (I keep the OS up to date.)

Tried all sorts of updates but no luck. Pretty discouraged.

Ideas? Thoughts? Help?

 

In advance, thanks!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-11-2022 09:15 AM

HP Recommended

Problem solved after running hp-printer-essentials-B-5_16_5_7.pkg.

Seems OK.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-09-2022 10:47 AM

HP Recommended

Hi @fireman0174,

 

Welcome to the HP Support Community

 

I'd like to help!

 

To assist better -

  1. Are you able to make copies using the printer?
  2. What is the application you are using to scan, HP Scan or HP Smart?
  3. Have you tried scanning using image capture?
  4. What is the exact error you are receiving when you initiate a scan?

Let me know!

Was this reply helpful? Yes No

‎03-11-2022 09:15 AM

HP Recommended

Problem solved after running hp-printer-essentials-B-5_16_5_7.pkg.

Seems OK.

Was this reply helpful? Yes No

‎03-14-2022 11:14 AM

HP Recommended

I am glad the issue is resolved.

 

If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.