HP LaserJet Pro M1212nf Multifunction Printer - cannot communicate with the scanner

[DrugStari]

I have an issue with HP LaserJet Pro M1212nf Multifunction Printer.

First, it's connected in company network.

The issues are:
-I can not always open the web interface. 
-I can print ONLY ONCE after a network cable replug. 

-I can't scan, the error is on the picture attached. 

In addition when I can't access the web interface I cannot print, and we installed the printer on fileserver and it works as a fileserver print share (the network PCs connect on the fileserver printer driver). But the printing problem with driver installed on a network PC via TCPIP remains.

Thank you in advance. 

[Flower_Bud]

Hi @DrugStari,

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, your printer does not print and scan. 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Are you able to make a copy? 

What is the operating system on PC? 

Let's perform these steps to resolve the issue: 

If you've Windows try below steps: 

1. Menu and type in the search programs and files box services.mscand select 'enter' on your keyboard. The Services window will now open. :

1. StartClick on your
2. Under Services, scroll down until you see Windows Image Acquisition.
3. Double click on Windows Image Acquisition (WIA) and go to the Dependencies tab at the top
4. You should see two services listed.
5. In the top left of the screen you should see 'stop' & 'restart' - select 'Restart'
6. Exit that window and now scroll down to Remote Procedure Call (RPC)
7. Click on Remote Procedure Call and make sure it's set to Automatic.
8. and Shell Hardware DetectionNext, go to double click it
9. Select the Startup Type as 'Automatic' and select Apply.
10. In the top left of the screen you should see 'stop' & 'restart' - select 'Restart'

Step 2: Only for Windows PC

Download and Run HP Print and Scan Doctor:

ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Step 3: Uninstall and reinstall drivers: 

• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To download, click here

Keep me posted!

Have a good day 🙂

[DrugStari]

The print issue is fixed with our solution, it was network issue. We can print on the Laserjet M1212nf  without any problems. 

The scan problem remains: Cannot comunicate with the scanner!  I must repeat that every scanner in the company works exept the 1212. 

[Raj1788 · Accepted solution]

Hi @DrugStari,

Thank you for joining HP Forums. 

This is a great place to get support, find answers 

I understand that the computer is not recognizing the scanner.

No worries, I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Are you facing this issue after the network issue?

Have tried any troubleshooting steps in the printer?

Can you please help me with the computer OS.

Restarting the computer and printer can restore the lost scan connection.

1. Turn off the printer.

2. Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.

3. Close all running programs on your computer, and then shut down the computer.

4. Turn on the printer.

5. Turn on the computer.

6. Search Windows for your printer model name, and then click the printer name in the list of results.

   • If HP Printer Assistant opens, click Scan a Document or Photo or Manage Scan to Computer, and then make sure the checkbox is selected next to Automatically start Scan to Computer when I log onto Windows.

   • If HP Solution Center opens, click Scan Settings to view scan connection status, settings, and preferences.

   • If your printer name is not in the results, skip to the step to install the HP software for your printer.

7. Try to scan.

If the error persists, click here for further assistance.

Do get back to me as I have a few more tricks up my sleeve. Said that, if I have helped you resolve the issue.

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon followed by clicking on 'Accepted as Solution'

Have a great day Ahead!

[DrugStari]

Reset to default fixed the issue!

After, we set the network settings and it worked. 

Thanks for the help.