• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP LaserJet Pro M426fdn printer, Model# F6W14A
Microsoft Windows 10 (64-bit)

On the scan profile (for the HP LaserJet Pro M426fdn printer, Model# F6W14A), it will only allow me to select one of these 4 image file formats: JPEP, GIF, BMP and PNG as the scan output file format.

 

When scanning documents (eg, a document with 10 pages), I need to scan it to a pdf file (containing these 10 pages). But I am currently not able to scan to pdf file.

 

Would you or anyone please help me?

 

How to scan documents to pdf file (instead of JPEG/BMP/PNG image)?

 

Many many thanks.

6 REPLIES 6
HP Recommended

Scanning issues…

 

Please try this scan solution:

 

HP Scan Extended


For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Check all your settings and expand all tabs and all + signs to see all options that you want.

 

Make searchable PDFs scans with this free scanning software - https://www.naps2.com/   

 

NAPS2 also allows you to:

 

  1. Maximize and resize the scanning screen on your computer.
  2. Scan over 300 ppi from the Glass or ADF.
  3. Save multiple pages (over 300 ppi) to one PDF file.

Let us know.

HP Recommended

Thank you very much for the assistance provided.

 

I could not download the  HPScanExt.msi software.

 

I have attempted a number of times to download the software. But no success --- It returned the following error message:

This site can’t be reached

The webpage at ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi might be temporarily down or it may have moved permanently to a new web address.

ERR_UNSAFE_REDIRECT

 

--Is the HPScanExt.msi software available for downloading from a different link?

 

Thanks 

HP Recommended

Looks like a problem with your computer.  I just clicked on your copied link and it worked.

HP Recommended

Hi,

 

I have exactly the same question.  I installed the HP scan extend but it s still the same.

 

Whenever i try to scan from the "scan to PC" option on the M426fdn, it only scan as JPEG and scan from the flatbed.

 

Pls advise how i can solve this.

 

Thanks!

 

 

HP Recommended

I downloaded the scan extend, but when I click on it, it says "The HP imaging Device was not found. 

HP Recommended

I think because my printer is HP Laser Jet MFP M426fdw

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.